Terms of Service

These terms of service govern the use of the web platform and services provided by Gridea OÜ (the "Service"). By using or accessing the Service, you confirm that you have read the terms and agree to abide by them. If you do not agree to the terms, please do not use the Service.

1. General provisions and acceptance

The Service is intended for legal persons in their economic and professional activities. When creating an account, the user confirms acceptance of the terms via a separate checkbox.

Gridea records the moment of acceptance, the version of the terms accepted, and technical metadata so that acceptance can later be proven. If we materially change the terms, we may request renewed acceptance.

2. Description of the Service

Gridea is a platform for aggregating, analysing and forecasting electricity consumption data for business customers. The Service enables the display and analysis of supply point consumption data, comparison and optimisation of network tariffs, and related forecasts.

The Service is a decision-support tool: all of its outputs (e.g. tariff comparisons, savings forecasts, solar plant production and payback calculations, consumption forecasts, anomaly alerts) are informative estimates and not binding financial, investment, tax, legal or engineering advice. See sections 8 and 9 for details.

3. Scope and hierarchy of documents

The terms apply to all users of the Service. If the user or the legal person they represent has concluded a separate commercial agreement with Gridea OÜ, that agreement governs the relationship between the parties and, in the event of a conflict with these terms, the commercial agreement prevails. The current version of the terms is always published on the Gridea website.

4. Account and user obligations

The Service may be used only for lawful commercial purposes. The user undertakes to:

• provide accurate and up-to-date information upon registration;
• keep their account and password secure and not share access with third parties;
• notify Gridea OÜ without delay of any suspected misuse of the account or security incident.

The following are prohibited:

• violation of applicable laws and regulations;
• unauthorised access to the systems or databases of the Service;
• disrupting or damaging the operation of the Service;
• automated collection of data (including data mining and scraping) without the written permission of Gridea OÜ;
• infringement of the rights of third parties in the course of using the Service.

5. Fees and subscriptions

The paid plans and billing terms of the Service are described in the price list. A free trial period does not oblige the user to select a paid plan. A subscription may be terminated in accordance with the terms of the selected plan.

6. Intellectual property

All rights in the Service, including software code, design, text, graphics, logos, icons and trademarks, belong to Gridea OÜ or its licensors and are protected by intellectual property rights. The user is granted a limited, non-exclusive and non-transferable right to use the Service.

Use of the content of the Service for any other commercial purpose without the written permission of Gridea OÜ is prohibited. The trademark "Gridea" may not be used without prior written consent.

7. Consumption data and confidentiality

The electricity consumption data displayed in the Service originates primarily from the Elering data exchange platform and belongs to the customer. Gridea OÜ processes this data solely for the purpose of providing the service and does not disclose it to third parties without the customer's consent, except where an obligation to disclose arises from law.

For information on the processing of personal data, see the privacy policy.

8. Origin and accuracy of data and the nature of calculations

The Service aggregates data from several external sources, including the Elering data warehouse, distributors, electricity sellers, exchange price and weather data providers, public registers, and data entered and uploaded by the user themselves. Gridea OÜ is not the original source or the meter of this data and cannot guarantee its accuracy, completeness, timeliness or uninterrupted availability.

• Data may be inaccurate or subject to change. Source data may be incomplete, delayed, retroactively corrected or contain errors. Gridea displays data as received from the original source and is not responsible for errors contained therein or for subsequent changes.
• Calculations and forecasts are model-based estimates. Tariff comparisons, savings and payback calculations, production, consumption and cost forecasts, and other derived indicators are based on historical data and assumptions (including future electricity and network prices, taxes and excise duties, weather, consumption patterns, equipment performance and service life, and the continuation of regulation). These assumptions may prove inaccurate and the actual outcome may differ significantly from the forecast, including in a direction unfavourable to the user.
• Past does not predict future. Historical consumption and price data are not a guarantee of future consumption, price levels, cost or savings.
• The Service is not an advisory service. The outputs of the Service are not financial, investment, tax or legal advice and do not replace the assessment of a designer, energy auditor or other competent adviser.
• The obligation to verify rests with the user. Before making any binding decision (e.g. switching a tariff plan, changing a network contract or main fuse, acquiring a solar plant, storage or other equipment, a pricing or investment decision), the user undertakes to verify the underlying data against the original source (invoices, network and sales contracts, metering data) and to make the decision at their own responsibility and, where necessary, with the assistance of an independent adviser.

References to third-party websites contained in the Service do not mean that Gridea OÜ endorses them or is responsible for their content.

9. Limitation of liability

The Service is provided on an "as is" and "as available" basis, without any express or implied warranties, including no warranty as to the accuracy of the data, uninterrupted or error-free operation, or fitness for a particular purpose.

To the extent permitted by law, Gridea OÜ is not liable for:

• the inaccuracy, incompleteness, delay, change or unavailability of data obtained from third-party sources;
• the accuracy of the outputs of the Service (forecasts, recommendations, calculations, notifications) or for the actual outcome matching the forecast;
• decisions or transactions that the user makes in reliance on the Service, or for their consequences;
• lost revenue, unrealised savings, higher-than-expected energy or network costs, a longer-than-expected payback period, a failed investment, loss of data, business interruption, reputational or business damage, or any other indirect, incidental, special or consequential damage;
• the consequences of a temporary interruption of the Service, a data source failure or force majeure.

The total liability of Gridea OÜ for all claims combined is in any case limited to the amount the user has paid for the Service during the 12 months preceding the event giving rise to the claim. When using a free trial period or a free plan, total liability is limited to 100 euros. A claim must be submitted to Gridea OÜ within 12 months from the moment the user became or should have become aware of the circumstance giving rise to the claim.

This section does not limit liability whose limitation is prohibited by law, including liability for damage caused by intent or gross negligence. This section does not limit the rights of consumers arising from law.

10. Indemnification

The user undertakes to indemnify Gridea OÜ for all damages, costs and claims arising from use of the Service contrary to the terms or from the user's breach of these terms.

11. Automatic tariff switching — authorisation and liability

The automatic tariff switching feature (the "Auto-switch") is an optional add-on service that enables Gridea to analyse the consumption data of a supply point and recommend the most advantageous Elektrilevi network tariff. Auto-switch is available from the Starter plan onwards.

Auto-switch operates in Approve mode: Gridea presents a recommendation and the final decision to switch the tariff always rests with the operator. The operator confirms each recommendation before the system forwards the tariff switch to Elektrilevi.

By activating automatic tariff switching, the operator confirms that:

• they hold a valid consumer authorisation (the validity period of the authorisation is entered in the Gridea portal) that grants the right to make tariff changes on behalf of the supply point;
• they have reviewed the recommendation before confirming it and make the decision at their own discretion;
• they understand that the recommendation is based on historical consumption data and may differ from the actual future savings amount;
• the arrangement of the tariff change with Elektrilevi is made on the basis of the authorisation concluded with the consumer, and the operator is responsible for the validity and sufficiency of the authorisation.

Gridea OÜ is not liable for costs, damages or claims arising from tariff changes made on the basis of Auto-switch recommendations. The provisions limiting liability (see the subsection Limitation of liability) apply in full to the use of Auto-switch.

12. Amendment, suspension and termination of the terms

Gridea OÜ may update the terms periodically, giving reasonable advance notice of material changes. The date of the current version is shown in the header of the document. Continued use of the Service after the publication of changes constitutes acceptance of the updated terms; in the case of material changes, we may request renewed express acceptance.

Gridea OÜ may restrict, suspend or terminate the user's access to the Service in the event of a breach of these terms. The provisions on intellectual property, limitation of liability, indemnification and confidentiality remain in force also after termination of the contract.

13. Applicable law and resolution of disputes

These terms are governed by the law of the Republic of Estonia. The parties shall seek to resolve disputes primarily through negotiation. If no agreement is reached, the dispute shall be resolved in Harju County Court, unless a mandatory rule of law provides otherwise.

14. Other provisions

If any provision of these terms proves to be invalid or unenforceable, this does not affect the validity of the remaining provisions, and the invalid provision shall be replaced by a provision that is closest to the original economic purpose. These terms, together with the privacy policy and any separately concluded commercial agreement, constitute the entire agreement governing the relationship between the parties.

15. Contact

For any questions, please write to: support@gridea.io · www.gridea.io

This document is available in Estonian, English and Russian. In case of any discrepancy or translation error, the Estonian version prevails.